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Quality Manual
| ISO 9002 provides the basis for the organization of the elements in our corporate quality system. This Quality Manual is a synopsis of our corporate Quality Manual, which is supplemented by a variety of standard quality and operating procedures that are also continually upgraded to meet or exceed customer requirements. This Quality Manual documents our quality system and informs all employees and customers of Superfos controls that assure product quality. Content Quality System Superfos shall establish and maintain a documented Quality Assurance System that meets the requirement of ISO 9002 and all other customer contractual requirements. This system is comprised of Quality Manuals, Instructions, and Forms, customer and industry standards and quality plans that insure that the quality of our products is maintained. This system will allow Superfos Packaging to identify suitable verification for our products and processes at appropriate intervals and stages of production, with emphasis on: - Coordination of design, production processes assembly, inspection and documentation. - Quality planning, inspection testing, training and audits. - Documented quality procedures and instructions. - The continuous updating of controls, inspections and new technologies. - The preparation and implementation of quality records. - The clarification of standards for acceptability of product. Effective implementation of the Quality Assurance System shall occur throughout every level of Superfos Packaging. Document Control Quality related documents shall be reviewed and approved for adequacy by authorized personnel prior to use. Control of these document shall ensure that: - All documents applicable to the essential operation of the quality system are available at the locations where the activities are being performed. - Obsolete documents are promptly removed from all points of issue. These documents shall be secured in a controlled area or destroyed to prevent inadvertent use. Purchasing This section outlines the methods used by Superfos to ensure that all purchased materials and services meet the requirements specified by the customer or by the company so that the resulting product fulfills its quality requirements. Purchasing shall select suppliers based on their ability to meet specific requirements, including conformity, delivery, quality and price. The prospective suppliers may be pre-qualified or qualified after quotation. The supplier is evaluated, where appropriate, upon records of previously proven capability and performance. Procedures shall be established to ensure that customer supplied products are: - Inspected upon receipt to verify conformance to requirements on the Purchase Order and for physical condition. - Properly stored and maintained. If damage exists, items are missing or do not meet requirements, the condition shall be recorded and reported to the customer for disposition. All products shall be identified after delivery, in inventory and throughout the manufacturing process. Products are traceable through the following: - During production, a month/year mark is placed on the bottom of all molded products. - All boxes, gaylords or trays used to pack product are marked with a Superfos label containing the product code, the date, packer id and shift number. Tracing of all artwork, ink type, machine number, mold number Master, production date and all quality issues is available through the Superfos labeling system. All processes that directly affect quality must be identified and carried out under the controlled conditions described below. Controlled conditions that impact on the quality of the final products are fully detailed for each department and are available in the main Superfos Quality Manual. Detailed instructions written to satisfy all the above procedures shall be available where the applicable activity is being performed. This section will establish guidelines to assure that the product has been inspected and/or otherwise verified as conforming to specified requirements. Inspection and testing shall be done on incoming materials, during the production cycle and on finished product. Each inspection shall verify and document conformance to all purchase order specifications. Productions will be halted if any inspection or test indicates a nonconforming condition. Inspection, measuring and test equipment must be of the proper size, range, type, accuracy and precision to verify conformance to established requirements. Once identified, the equipment will be controlled, calibrated and maintained to prescribed intervals or, prior to use, against certified equipment having known traceability to recognized standards. If no recognized standard exists, the basis for calibration will be documented. Inspection and Test Status Inspection and test status shall be identified and maintained in accordance with applicable procedures throughout the production process by the proper utilization of the red "Hold" labels that are placed on non-conforming product. The proper utilization of status identification will ensure that only product that has successfully passed all required inspections and tests is shipped to the customer. Procedures shall be prepared and maintained to ensure that incoming, in-process and final product that does not conform to requirements is not further process or shipped until disposition is made. Control shall consist of determination of the nature of the nonconformance, physical identification of the product, evaluation of the cause of the deficiency, physical segregation of the nonconformity, disposition by authorized personnel and notification to the departments involved. Upon discovery of a nonconforming condition, an investigation into the root cause of the nonconformance and the corrective action needed to prevent recurrence shall be conducted and documented. All processes, work operations, quality records, service reports and customer complaints shall be analyzed to detect and eliminate potential causes of nonconforming product. Preventive actions to eliminate problems shall be initiated at the level corresponding to the risks encountered and monitored for effectiveness. Controls shall be developed and implemented to ensure that corrective actions are taken and are effective. Handling methods shall ensure that products are protected from damage or deterioration through all stages of production and processing. Storage areas and stockrooms shall provide protection against damage or deterioration through all stages of processing and delivery. Approved methods for authorizing receipt, release and transfer of product from the storage areas and stockrooms shall be included in the procedures and implemented. Product in stock shall be inspected at established intervals and to detect any damage or deterioration. Packaging, preservation and marking processes shall be controlled to the extent necessary to ensure conformance to all specified requirements and provide protection form all potential causes of damage during storage and shipping. Superfos shall prepare and maintain a list of quality records to be retained and identify the retention times for each type of document. Quality records shall be maintained to provide documented evidence that the required quality has been attained and that the quality system is effective. In order to determine the effectiveness of the quality system and to verify the conformance to applicable quality procedures, regularly scheduled internal quality audits shall be planned and performed. Audits shall be carried out by personnel trained for internal quality audits who are independent of those having direct responsibility for the work being performed. A preplanned checklist that complies with documented audit procedures shall be used. All personnel involved with activities affecting quality must be properly trained to ensure that quality is not compromised. |
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